MUCHOVEGAS SUPPORT

To join the Mucho Vegas Fiesta all you have to do is click the REGISTER button and fill the quick registration form. The whole process takes 2 minutes and you are then ready to play over 800 great games from Microgaming, Netent and many others!

Don’t worry, we can help you. Click on ”Log in” at the top of the Mucho Vegas homepage and choose ”Forgot password”. Enter the requested information and an email will be sent to you with information on how to reset your password. You can also contact our 24/7 support support via the live chat button or email: support@muchovegas.com to have your password recovered or reset.

We take every measure to ensure a safe and fun experience to all the players of Mucho Vegas. All the transactions are encrypted with the strongest technologies available and all the data is kept secure with encryption and air-tight security protocols to handle the data. Our Privacy Policy will give you more information on this topic.

All player funds are held in segregated accounts with reputable financial institutions and banks, meaning that any balance on your account is guaranteed to always be available for withdrawal should you wish to.

Finally, all jackpots winnings are underwritten by the game providers themselves (Netent, Microgaming and others) so you can rest assured that when you win that mega-jackpot your full winnings will be paid out and we will be by your side celebrating!

As part of the strict regulations that Mucho Vegas is subject to, the verification of players’ identity and payment methods is obligatory for all players who wish to receive payouts or who have deposited large amounts (as determined by Mucho Vegas Management).

The verification process (also Known as KYC process) is a standard check of the player’s identity and payment methods to ensure the security of personal information and integrity of the games.

To verify your account, you only have to send some copies of documents to cashier@muchovegas.com

The documents requested may include, but are not limited to:

  • A copy of a valid personal identification document (ID, Driver’s license, or Passport)
  • A copy of front and back of the signed valid credit card(s) used for depositing
  • A copy of a Utility bill (gas, electric, water, telephone – must not be older than 2 months from date of issue) with name and address as registered in player’s casino account
  • A copy of valid Bank Statement

Mucho Vegas only accepts players from certain countries, so this is most likely the reason you are unable to register with us.  If you are not trying to sign up and receive an error and are not in the country listed below, please get in touch with our support team for assistance.

Players from the following countries cannot register a real money account with Mucho Vegas: United States of America, Us Minor Outlying Islands, US Virgin Islands, Canada, United Kingdom, France, Italy, Spain, Switzerland, Malta, Panama, Costa Rica, Curacao.

To make a deposit, simply click on the ”Cashier” button in the top right corner, choose your preferred payment method from the many convenient options and proceed to deposit by following the displayed instructions.

Don’t forget to select your bonus during the process to get extra play with your deposit!

Mucho Vegas offers many convenient and secure payment methods both for deposit and withdrawal of funds into your player account.

We offer deposits by Credit Card, Bank transfers, Skrill, Neteller as well many local payment methods for the convenience of our players in Australia, Europe, Argentina, Mexico, Peru and worldwide.  If you have any specific questions about payment methods for your region don't hesitate to contact our customer support.

The minimum deposit you can make is €10/$10 or equivalent in your local currency.

Mucho Vegas Casino offers the following currencies for real money players:

  • Argentinian Pesos
  • Australian Dollars
  • Brazilian Reais
  • Euros
  • Mexican Pesos
  • Norwegian Krone
  • New Zealand Dollars
  • Swedish Krona
  • US Dollars
  • South African Rand

When you have hit a big prize or jackpot and are ready to cash out your winnings, click “Cashier” and choose your withdrawal option. Enter the amount you want to withdraw ato complete the process. Your withdrawal will be processed within 24 hours after your account has been verified, so you can get your winnings and start spending them quickly!

Please note that we need you to complete a verification of your account information before we can process your first withdrawal.

The minimum withdrawal amount is €50/$50 or equivalent in your local currency.

All of the bonuses available to you are displayed in the cashier before you make a deposit.  To claim a bonus, simply select it in the cashier before you make a deposit and it will be automatically applied.  All bonuses are subject to our terms and conditions so be sure to read through the terms of the bonus before you claim it with your deposit.

Players are not required to take a bonus, however we have many on offer at all times at Mucho Vegas.  For a full list of all the bonuses and promotions currently going on, head over to our promotions page for all the details.

Free spins are applied manually by the Mucho Vegas team, and are generally credited the day after you satisfy the promotional requirements, for full details our promotions page is always the best place to check when free spins are credited.

Mucho Vegas prides itself on offering new and exciting promotions to all of our players.  As soon as you register with Mucho Vegas, you qualify for our welcome package consisting of 1500 in credits plus an additional 150 free spins.  We also have a number of ongoing promotions found on our promotions page including Free Spins Mondays, Midweek Reload, Game of The Week, Mucho Milestons and a VIP Program.

When you receive a bonus it generally comes accompanied by a wagering requirement. This is the total amount in wagers (won or lost wagers count) that you have to make before you can withdraw the bonus and the winnings.

The wagering requirement is necessary as we credit all bonuses upfront and all bonuses can actually be withdrawn.

If we had no such rule, we could not give our players as much bonuses and we could not let the bonus amounts be withdrawn as we do. We know that most players want to get bonuses to extend the fun and get more chance at hitting big prizes so we have designed the terms to maximize the amount in bonus we can give.

Note that you can decide not to use bonuses and if so there is of course no wagering requirement at all.  For specific information on wagering requirements please check each promotion individually or read our terms and conditions.

We are very proud to offer hundreds of games from top providers to all Mucho Vegas Players.

At Mucho Vegas you can play Slots, Pokies, Videoslots, Videopoker, Table games like Blackjack, virtual and Live Casino games and many other.

We have over 800 games in store for you from the leading game providers: Netent, GameArt, iSoftBet and Betsoft.

Absolutely! There are many jackpot games offering live changing prizes to play on MuchoVegas.com. You can find the jackpot games easily by filtering them in the menu using the “jackpot” button.

Yes, muchovegas.com is a mobile-friendly website. You can play hundred of mobile casino games on your iPhone, Android or other devices.

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